Complaint & Dispute Resolution Process
Our process for managing customer enquiries, complaints, and dispute resolution.
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Policies & Procedures
Customer Charter
Start here: your rights, responsibilities, and Factor UTB’s service standards.
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Customer Contract Sewerage Services
Sets out rights and obligations for sewerage services.
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Factor UTB Connection Application
How to apply for a sewerage service connection.
Download PDFHardship Policy
How we assist residential customers of sewerage services who are experiencing financial hardship.
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Create an account for easier bill management
Update details, view, and pay your bills all online.
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