For communities & industry
Our mission is to deliver sustainable, high-quality wastewater and water solutions for our communities.
As a 100% South Australian owned and operated provider with decades of experience, we’re here to make sure your wastewater is collected, treated, and managed with care.
Our projects are more than just pipes and treatment facilities – they are long-term investments in the region’s liveability and sustainability. Key benefits include:
Factor UTB has officially assumed responsibility for the operation of Cape Jaffa’s water and sewerage services following consultation with the Department for Environment and Water and Kingston District Council.
Factor UTB proudly hosted the Urban Development Institute of Australia (UDIA) members at our wastewater treatment plant in Angle Vale for a behind-the-scenes look as part of the 2026 UDIA National Congress tour.
If the Fault is non urgent, please use our Contact Us form.
If the Fault is an emergency or may cause health concerns; this is a priority, please call our 24/7 emergency line on 08 8271 6044 and press option 1.
Factor UTB issues quarterly sewerage rate notices to all landowners within our licensed network area. These rates contribute to the cost of maintaining and upgrading shared infrastructure outside your private property boundaries.
Please click on the link if you wish to read a copy of our Customer Charter
We charge a flat rate per year, rising annually in line with CPI. See Our Fees
You will receive a quarterly bill, payable within 14 days.
Please see the back of your bill for your options to pay.
Or visit our website www.factorutb.com.au to set up an Account
If you require account set up assistance, please contact us via our Contact Us form
Yes! For e-Billing, please set up an Account, or you can contact us via our Contact Us form for further assistance.
To make this change you will need to set up an Account or you can contact us via our Contact Us form for further assistance.
If we are making the change for you, we will send you an Authority to Alter form.
For billing security, we ask that the Landowner initiates the request via our Contact Us Form.
Please use our Contact Us form or call our Customer Support Team on 08 8271 6044 and an application to alter due to death form will be e-mailed or posted. This form will need to be completed, and a photocopy of the death certificate provided.
Please refer to our Hardship Policy.
We understand that sometimes it’s hard to meet household expenses. If you are experiencing short term financial difficulties, please contact us via our Contact Us Form or our Customer Support Team on 08 8271 6044 as we can offer support tailored to your needs.
Your water and sewerage services will continue as normal. Factor UTB is now responsible for billing, operations, maintenance, and emergency response, and is also progressing plans for a new potable drinking water facility that will provide the Cape Jaffa community with access to safe and reliable drinking water.
Planning is currently underway, with construction expected to commence later in 2026. Further updates will be provided to the community as the project progresses.
Yes, we ask the proprietor(s) on the account to contact us, either by phone or e-mail requesting a nomination form for a third party to be able to make contact and/or receive bills on your behalf.
We acknowledge the Traditional Owners of the lands and waters where we operate. We pay our respects to Elders past, present, and emerging, and honour their ongoing care for the water systems that sustain our community.
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